Last Updated: September 2026

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At Stillroot Healing, I am committed to protecting your privacy and safeguarding the personal information you share with me. As a solo practice, I personally manage your client information and take appropriate steps to keep it secure and confidential.

This Privacy Policy explains what personal information I collect, why I collect it, how it is used, and how it is protected.

 

INFORMATION I COLLECT

Depending on the nature of your enquiry or treatment, I may collect:

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Contact Details: Your name, surname, telephone number, email address and other contact information you choose to provide.

Health & Wellness Information: Information relevant to your treatment, which may include medical history, physical symptoms, injuries, pregnancy or postnatal status, relevant health information, and treatment or session notes.

Website Information: Basic technical and usage information collected when you browse this website, which may include cookies and analytics data.

 

HOW I USE YOUR INFORMATION

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Your information is used only where necessary to:

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• communicate with you and respond to enquiries;

• arrange and manage appointments;

• process payments and maintain appropriate payment records;

• provide safe, personalised and professional therapeutic care;

• maintain appropriate client and treatment records; and

• meet applicable legal and professional obligations.

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CONFIDENTIALITY & SECURITY

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As a solo practice, access to your client information is limited to Stillroot Healing.

Reasonable administrative, physical and technical safeguards are used to protect personal information against unauthorised access, loss, misuse or disclosure.

Physical client records, where applicable, are stored securely. Digital information is protected using appropriate access controls and security measures.

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THIRD-PARTY SERVICE PROVIDERS

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Stillroot Healing may use trusted third-party service providers where necessary to operate the practice or website, such as website hosting, communications, payment processing, scheduling, or website analytics services. These providers may process limited personal information as necessary to provide their services.

Personal information is not sold or rented for marketing purposes.

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RETENTION OF INFORMATION

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Personal information and treatment records are retained only for as long as reasonably necessary for ongoing care, legitimate business purposes, or to meet applicable legal and professional record-keeping requirements.

When information is no longer required, it will be securely deleted or destroyed where reasonably practicable.

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YOUR RIGHTS

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Subject to applicable legal requirements, you may request access to the personal information Stillroot Healing holds about you and ask for inaccurate or incomplete information to be corrected.

You may also request the deletion of personal information where there is no legal or legitimate reason for it to be retained.

To make a privacy-related request or enquiry, please contact Stillroot Healing via the Business WhatsApp.